Frequently Asked Questions

Get answers to your questions about our waste management services. Can't find what you're looking for? Contact our friendly team.

We are excited to have you as a new customer and are committed to delivering dependable and honest service. Below, you’ll find answers to some frequently asked questions:

General Guidelines

  • Ensure all trash bags are tightly sealed or tied. Place bags and bins in a visible and easily accessible location for our crews. While all trash must be bagged, items like flattened boxes and pizza boxes are exceptions.

  • Make sure your trash is ready for collection by 6:00 AM on your scheduled pickup day. If your trash is not available when we arrive, it will be collected on your next scheduled service day. Unfortunately, we do not provide refunds for missed pickups due to trash not being available.

  • Properly bagging your trash helps keep your property clean and allows our team to work safely and efficiently. This practice helps prevent loose trash from littering neighborhoods or attracting animals.

  • To avoid tearing, please limit the weight of each bag to 25 lbs, especially when disposing of heavy items like papers, magazines, or grass clippings.

Disposal Specifics

  • We accept boxes as long as they are broken down flat and stacked neatly next to the bin.

  • For sanitary reasons, pet waste should be double-bagged and securely tied.

  • Place all broken glass in a sealed box labeled "BROKEN GLASS" to ensure the safety of our crews.

Bulk Items

  • Any trash that exceeds your weekly limit is considered bulk trash and may incur additional charges.

  • All bulk or special pickups must be quoted and scheduled by calling us at (972) 302-9981. Unscheduled items found at pickup will not be collected until our office is contacted for a quote and scheduling.

We're here to answer any questions about our waste management services, assist with setting up a new account, or help with any issues you might be experiencing with your current service.

Ways to Reach Us

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Email
freedomwmservices@gmail.com
We'll respond as soon as possible.

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Hours
(972) 302-9981
Monday-Friday, 8am-5pm

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Phone
(972) 302-9981
Monday-Friday, 8am-5pm

Send Us a Message

Our Services in Detail

We provide comprehensive waste management solutions with transparent pricing and reliable service.

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Residential Trash Pickup

Convenient weekly curbside pickup service with text reminders to help you remember trash day.

Residential Trash Pickup

Convenient weekly curbside pickup service with text reminders to help you remember trash day.

Weekly Trash Pick Up

We arrive on the same day each week for predictable service

Weekly Text Reminders

Get helpful reminders so you never miss a pickup

Flexible Billing

Choose monthly, quarterly, or annual billing options

Discounts available

Military, Seniors (55+), First Responders, Law Enforcement & Teachers

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Bulk & Junk Removal

Got large items or excess waste? We'll take care of removal without the hassle.

Bulk & Junk Removal

One-time removal service for large items, excess waste, and cleanout projects without the hassle.

Furniture Removal

Old couches, mattresses, and other bulky items

Construction Debris

We'll haul away debris after your project is complete

Yard Waste

Branches, clippings, and other outdoor debris removal

Quick Scheduling

Easy to book online or over the phone

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Customer Support

Talk to real people when you need assistance with your service, billing, or have questions.

Customer Support

Talk to real people when you need assistance with your service, billing, or have questions.

Fast Response

We aim to respond to all inquiries within 24 hours

Local Team

Speak with people who know your area and services

Text or Call

Reach us however is most convenient for you

Ask About

Billing, pick up schedule, start service inquiry and general questions